Shipment Protection
We can provide contractual liability protection for your goods.
MoveProtect is an extension to our standard contract that allows us to accept liability for loss or damage to your goods in certain circumstances.
Our liability under MoveProtect can be accepted for most goods we move or store. Please read our full terms and conditions and MoveProtect Addendum for full details of the protection we can provide.
To benefit from MoveProtect, you must declare an appropriate replacement value for all goods (known as the Maximum Replacement Value). This figure must be adequate to include all goods moved and/or stored by us.
If you do not opt for MoveProtect, our standard terms limit our liability for your goods to a maximum of £40 per item and it is recommended you arrange insurance elsewhere at your own expense.
FAQ
Do I have to insure my goods?
We can provide liability protection under our terms and conditions. Please refer to our MoveProtect page for more information. Alternatively, if you do not opt for MoveProtect, our standard terms limit our liability for your goods to a maximum of £40 per item and it is recommended you arrange insurance elsewhere at your own expense.
How do I calculate my Maximum Replacement Value?
If you opt for MoveProtect, you must declare an appropriate replacement value for all goods (known as the Maximum Replacement Value). This figure must be adequate to include all goods moved and/or stored by us. Your Maximum Replacement Value must represent the total current cost of replacing all property allowing for age, quality, degree of use and second hand market value at the time your property is packed or otherwise made ready for removal and/or storage. Additionally, the replacement cost for following items is calculated differently:
For any goods which cannot be purchased new (such as antiques or works of art, for example), the replacement value shall be the current market value: and
For documents, the replacement value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, reissue an/or reconstitution, but excluding the value of the information contained in the documents.
If the Maximum Replacement Value you provide is less than the actual total replacement value of all of your property stored at the time of loss or damage, then oour liability under MoveProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total Replacement Value (“Proportional Reduction”), Page 9.
